Cancellation and Refund Policy
Last Updated: September 20, 2025
Important: This policy outlines the terms and conditions for cancellations and refunds for all services provided by the Unlimited Dating App, including voice/video calls, virtual currency, and e-commerce purchases.
1. General Refund Policy
We strive to provide excellent service and customer satisfaction. However, due to the nature of our digital services, certain restrictions apply to refunds and cancellations.
2. Virtual Currency Refunds
Important Notice: Virtual currency (Diamonds and Minutes) purchases are generally non-refundable once credited to your account.
2.1 Diamonds Refund Policy:
- No Refunds: Diamonds are non-refundable once purchased and credited
- Exception: Refunds may be considered only in case of technical errors on our part
- Processing Time: 5-7 business days for approved refunds
- Refund Method: Original payment method only
2.2 Minutes Refund Policy:
- No Refunds: Voice call minutes are non-refundable once purchased
- Exception: Technical issues preventing call usage
- Verification Required: Technical team verification needed
2.3 Refund Eligibility for Virtual Currency:
| Scenario |
Refund Eligibility |
Processing Time |
| Technical error in purchase |
Full refund |
24-48 hours |
| Duplicate payment |
Full refund |
24-48 hours |
| Unauthorized transaction |
Full refund (after verification) |
3-5 business days |
| Change of mind |
No refund |
N/A |
| App not working |
Partial refund (case by case) |
5-7 business days |
3. Call Service Refunds
3.1 Voice Call Refunds:
- Call Drops: Minutes refunded if call drops within 30 seconds
- Technical Issues: Full minute refund for technical problems
- Poor Quality: No refunds for poor call quality
- User Disconnection: No refunds for user-initiated disconnections
3.2 Video Call Refunds:
- Call Drops: Diamonds refunded if call drops within 30 seconds
- Technical Issues: Full Diamond refund for technical problems
- Poor Quality: No refunds for poor video quality
- User Disconnection: No refunds for user-initiated disconnections
3.3 Call Refund Process:
- Report Issue: Contact customer support within 24 hours
- Provide Details: Call ID, timestamp, and issue description
- Investigation: Technical team reviews call logs
- Decision: Refund approved or denied within 48 hours
- Credit: Refund credited to account within 24 hours
4. E-commerce Purchase Refunds
4.1 Product Purchase Refunds:
- Return Window: 7 days from delivery date
- Condition: Products must be unused and in original packaging
- Refund Method: Original payment method or store credit
- Processing Time: 5-7 business days after receiving returned item
4.2 Non-Refundable Items:
- Personalized or custom-made products
- Perishable goods
- Digital products (if downloaded)
- Products damaged by user
- Products returned after 7 days
4.3 Return Process:
- Initiate Return: Contact customer support or use app return feature
- Return Authorization: Receive return authorization number
- Package Item: Pack item in original packaging
- Ship Item: Send to designated return address
- Inspection: Item inspected upon receipt
- Refund Processing: Refund processed within 5-7 business days
5. Delivery Charge Refunds
Important: Delivery charges are non-refundable except in specific circumstances.
5.1 Refundable Delivery Charges:
- Order cancelled before dispatch
- Delivery failed due to our error
- Wrong address provided by us
- Product out of stock after payment
5.2 Non-Refundable Delivery Charges:
- Order cancelled after dispatch
- Delivery failed due to user unavailability
- Wrong address provided by user
- Product returned due to user's change of mind
6. Cancellation Policy
6.1 Order Cancellation:
- Before Dispatch: Full refund including delivery charges
- After Dispatch: No cancellation allowed, return policy applies
- Processing Time: 24-48 hours for cancellation processing
6.2 Service Cancellation:
- Account Deletion: No refunds for unused virtual currency
- Subscription Cancellation: No refunds for unused subscription period
- Premium Features: No refunds for unused premium features
7. Refund Processing
7.1 Refund Methods:
- Original Payment Method: Credit card, debit card, UPI, net banking
- Store Credit: For e-commerce purchases (optional)
- Account Credit: For virtual currency refunds
7.2 Processing Times:
| Refund Type |
Processing Time |
Bank Processing |
| Virtual Currency |
24-48 hours |
N/A |
| E-commerce Purchase |
5-7 business days |
3-5 business days |
| Call Service |
24-48 hours |
N/A |
| Delivery Charges |
3-5 business days |
3-5 business days |
8. Dispute Resolution
8.1 Refund Disputes:
- Contact customer support within 30 days of transaction
- Provide transaction details and reason for dispute
- Investigation period: 5-7 business days
- Final decision communicated via SMS/WhatsApp
8.2 Escalation Process:
- Level 1: Customer support representative
- Level 2: Senior support manager
- Level 3: Refund department head
- Final: Legal department (if required)
9. Special Circumstances
9.1 Technical Issues:
- App crashes during payment: Full refund
- Server errors: Full refund
- Payment gateway issues: Full refund
- Network connectivity issues: No refund
9.2 Force Majeure:
- Natural disasters: Case-by-case basis
- Government regulations: Full compliance
- System maintenance: Service credits may be provided
10. Refund Exclusions
No Refunds For:
- Used virtual currency (Diamonds/Minutes)
- Completed voice/video calls
- Downloaded digital content
- Personalized products
- Perishable goods
- Services used beyond trial period
- Account termination due to policy violations
11. Refund Request Process
11.1 How to Request a Refund:
- Contact Support: WhatsApp, SMS, or in-app support
- Provide Details: Transaction ID, amount, reason
- Submit Documents: Screenshots, receipts if required
- Wait for Response: Acknowledgment within 24 hours
- Follow Up: Check status regularly
11.2 Required Information:
- Transaction ID or order number
- Date and time of transaction
- Amount paid
- Payment method used
- Reason for refund request
- Screenshots (if applicable)
12. Refund Status Tracking
You can track your refund status through:
- In-app notification updates
- SMS updates to registered mobile number
- WhatsApp messages
- Customer support helpline
- Email notifications (if email provided)